Managing Orders and Sales Quality
Quality metrics on empik.com
⏱️ You'll read this article in about 11 minutes Learn which factors determine the quality of your service - in other words, the overall performance rating of your account on empik.com. See how we measure it, why it matters, and where you can track ...
How customer ratings work and when they affect your account
⏱️You’ll read this article in about 4 minutes Learn more about rating system on empik.com, where to see these ratings, and how to respond to them. Customer reviews are extremely important. They build trust in your store on empik.com. Each positive ...
How to manage orders - statuses, incidents and returns
⏱️You’ll read this article in about 14 minutes Learn the key concepts related to order management - what they mean and how to act when they occur. Order statuses Orders on empik.com receive statuses depending on their progress. Here’s what each ...