Managing Orders and Sales Quality
Contact With Customers
Customers may contact a seller directly. Please remember that you should answer the messages in Polish. You can find information about messages through: Seller Management Centre – in the "Stay updated" section, you will find information on messages. ...
Order Acceptance
Order acceptance in the e-commerce industry is a key element during order fulfilment because it informs about he confirmation of transactions, reduces the number of errors, builds customer trust and optimizes logistic and sales processes. Thus, it ...
Completion of Tracking Information
Completing the waybill is a step that will allow you and the customer to monitor the package in real time during its delivery by the carrier. It is important that the completion of the waybill is done carefully and in accordance with the law, in ...
Confirmation of Order Shipment
The buyer gets all the necessary notifications through the Empik platform automatically, so you do not have to send them any additional communication. Thanks to this, Empik is able to unify communication and improve the sales experience for the ...
Returns
When a customer can return a product? According to Polish law, in the case of online sales (distance contracts), the customer has the right to withdraw from the contract within at least 14 days of receiving the product. In your return policy you can ...
Ratings
The main method of building credibility of a store are ratings and opinions. Ensure that each of your order will receive the highest rating! Every customer can rate a store and add a comment after receiveing an order. There are 5 criteria based on ...
Incidents
An incident is a form of complaint and it is created when a customer reports an order to be: not finalised, problematic, defective, delayed, etc. Information about open incidets is available on: Seller Management Centre, your email inbox – if you ...
Order Statuses
Orders placed through EmpikPlace change their statuses depending on the processing progress. You can find the definition of each status below: Primary order statuses: Pending Acceptance – accept or reject the order Debit in Progress – an order is ...