Przelewy24 Settlements
To start or continue selling on empik.com, you must to register each of your shops on EmpikPlace with Przelewy24.
The instruction on how to register with P24 is available here.
IMPORTANT
If you have a P24 account in another process, this does not exempt you from registering again. A previously held account in P24 cannot be linked to an account created in the process on empik.com.
The registration process includes:
- filling in the Merchant Card,
- signing the agreement,
- making a verification transfer,
- providing the required documents.*
*This point applies only to sellers who do not have any Przelewy24 account.
After completing the process and accepting the cooperation agreement, you will be given an access to your P24 panel. When logging into the system for the first time, you will be asked to provide an email address for correspondence. It is crucial to add an address that has not previously been used on the Przelewy24 website, otherwise the system will not accept it.
Once the account has been activated, the next step will be to provide the documents that will be used to carry out the KYC verification.
The final step to complete the registration is to make a verification transfer from the specified bank account that you provided to Przelewy24.
If you have a foreign bank account, you must provide confirmation of your bank account.
If you have finished the registration process correctly, you will receive a Przelewy24 ID, which will be displayed in the Seller Management Centre in the "Settlements" tab.
Remember! If you change your company details and bank account number, update them in the Przelewy24 panel. Empik will not make such updates automatically.
Settlements
Your P24 account is automatically credited with prepaid order amounts. In the P24 Panel under the Withdrawals/Deposits table, you can keep track of the accepted funds. They are released for withdrawal according to your withdrawal schedule agreed with EmpikPlace.
Before the funds are released, Empik will automatically debit the funds due (e.g. commission, Empik Ads costs, refunds) from the settlement account. Empik does not charge foreign transfer costs (only applies to Merchants who have indicated a foreign bank account as their withdrawal account). These costs will be charged directly by P24 from the settlement account.
The seller makes the withdrawals himself from the Przelewy24 panel. By default, withdrawals are scheduled after reaching PLN 1000 treshhold, but you are able to manage the schedule in the P24 panel, and make withdrawals on demand.
Your withdrawal schedule agreed with EmpikPlace can be found in the Seller Management Centre in the "Your Settlements" tab on the left side. If you wish to change the schedule, please contact our Support Department at support-marketplace@empik.com.
- gross sales balance,
- sales summary by paid on delivery and paid on acceptance,
- summary of costs and reimbursements,
- summary of payouts from Empik from the billing period.
The amounts you see in your P24 panel may differ in one month - it can be either a lower or a higher amount than it is supposed to be in relation to the settlement in Seller Management Centre. This is affected by the refunds you make in P24 after the billing period.
In order to check which orders and returns have been billed by Empik and compare them with the statement that can be found in the Przelewy24 panel, we encourage you to download the list from Seller Management Centre containing the orders and returns covered by the billing, and compare it with the statement that can be found in the Przelewy24 panel.
After downloading the report from Seller Management Centre, filter the "Shipping method" to "Przelewy24"; in the "Type" tab select "Returned orders". Then, compare it to the list which is available in P24 panel > Payments.
Refunds
Refunds for orders are processed via API in EmpikPlace Seller Dashboard, as before. The process is described in Help Centre / Order Management / Return.
In the Przelewy24 panel, you have the option to fund your settlement account, which will be useful when the balance from your current sales is insufficient to cover the cost of the return.
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