Contact With Customers

Contact With Customers

Customers may contact a seller directly.

Please remember that you should answer the messages in Polish.

You can find information about messages through:
  1. Seller Management Centre – in the "Stay updated" section, you will find information on messages. This section can take you directly to the Seller Dashboard.
  2. an email – if you have not turned off automatic notifications.

Important rules when communicating with a customer:
  1. Answer questions politely and specifically.
  2. Give full information about the stage of order fulfilment.
  3. If for any reason shipping is delayed, notify the customer.

We have prepared a list of Polish templates for the most common responses. 
It is available here.

If you want to write a unique message, please use DeepL translator or contact our Support Department at support-marketplace@empik.com.

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