General Rules
Frequently asked questions
Do I need to have a Polish bank account?
We recommend that you have a Polish bank account as this allows you
to avoid exchange transfer fees for transfering money to a foreign
account. However, this is not a requirement to start selling on
EmpikPlace.
If you have a bank account in a country other than Poland, then any
money transfer for selling on our Marketplace will be subjected to an
additional fee, charged by the payment provider. The fee is €8.
As a standard, we make two transfers per month for sales on
EmpikPlace, but for transfers abroad, we recommend one transfer per
month, so that you will only be charged once for the currency transfer.
Having a Polish Zloty account with a foreign bank, for instance Revolut,
does not remove the currency conversion fee.
Do I have to pay a commission to sell on EmpikPlace?
No. we do not charge merchants for selling on EmpikPlace.
The commission is charged only for completed orders according to the
commission grid available here.
How are sales on EmpikPlace settled?
Empik charges Merchants a commission for an order.
For orders with the "payment on acceptance" option: the money for the
order will go to your Empik account and then Empik will transfer the
money to your account, offsetting the commission costs for sales on
EmpikPlace.
For orders with the "payment on delivery" option: the money for the
order will go to your account in full, and the commission for this order
will be offset against the next payment for an order paid in advance.
General rules
What differentiate EmpikPlace from its competition is attractive commission rates.
We do not have activation fees, fixed fees or any hidden costs.
Transfers are paid according to the billing cycle and are reduced by the cost of the commission, which is the cost the seller pays for selling products on EmpikPlace.
When a customer places an order, they can choose a payment method:
- paid in advance – the payment is transfere to Empik; if the order has been processed and it has the status "Received", you will receive the fund for the order in the next billing period, reduced by the cost of the commission.
- paid on delivery – indivitual settlements with a carrier, which collected the payment for an order.
If it is possible, the commission on EmpikPlace is settled by a deduction (set-off) from the fund received for an order.
Commission is settled as an amount that is reduced from the payment for an order paid on acceptance. It is possible is a commission is lower than the balance from orders paid on acceptance for a given month. In this case, the issued invoice has the "Collected from receipts" and there is information that the commission has been paid.
If a commission payable is higher than the balance from orders paid on acceptance for a given month, e.g. there were more returns than orders places, then it will be impossible to pay out the commission. In this case, Empik will issue an invoice at the end of the month, which must be paid off by bank transfer by the seller.
If the commission is lower than the balance for a given month, it is settled based on orders paid on acceptance. Additionally, the invoice is given a “charged from profit” status alongside the information that the commission has been paid.
If the commission is higher than the balance for orders paid on acceptance for a given month, (e.g. due to a larger number of returns, lager value of orders paid on delivery, etc.), it is impossible to charge commission. In this case, Empik will issue an invoce at the end of the month, which will have to be paid through a transfer by the Seller.
You can see three types of balances in the main view on EmpikPlace Seller Dashboard:
- Balance pending – it shows the amount for all olaced orders which do not have the "Reveived" status.
- Balance payable – it shows the value of all orders which have "Received" status; it will be paid out in the next billing cycle.
- Balance paid – it shows the amount that has been already paid out to your bank account.
Commissions on EmpikPlace
A seller who offers its products on EmpikPlace is obliged to pay commission to EmpikPlace, which is made by a deduction (set-off) in the next settlement period falling respectively after the date of:
- delivery of the order by the customer,
- return of the order to the seller,
- not accepting the order for execution by the seller, depending on the event.
Commission is charged on the gross order amount (a product + shipping costs) and value-added tax.
In the case of refunds, the commission will be refunded in the next billing cycle.
Current commission grid is available in Seller Management Centre.
There are two methods of accessing the commission grid:
- Relevant commissions are available in EmpikPlace Seller Dashboard. In the menu bar, select Settings > Platform > Commissions. You can find a commission on a specific product through searching by label/code or categories. Please remember to pay attention only to the top commission value.
Bank transfers and settlements
Bank transfer issued by Empik S.A. is always made to the bank account that was provided in the application form filled out during registration.
If you want to change your bank account number, log in to the Seller Dashboard. Then select from the side menu the tab: Settings > Shop > Bank Account Details.
REMEMBER!
Any changes introduced to the "Contact Details" and "Bank Account Details" tabs will result in the suspension of payments due to securiry reasons.
In order to unlock your payments, simply report the changes you have made to the Support Department via email. After proper verification from EmpikPlace, your payments will be unblocked and you will be notified about it.
Contact to the Support Department: support-marketplace@empik.com
Usually there are two transfers per month. You can change it to one transfer per month by contacting our Support Department at support-marketplace@empik.com.
Invoices
A collective invoice for order from a given month is issued at the end of the month.
Invoices are issued after the end of the current month and sent within 4 working days of the following month, from the e-mail address: e-faktura@empik.com to the e-mail address that you provided in the “Invoice e-mail address” field. If you want to change it, you can do this by going to EmpikPlace Seller Dashboard and selecting Settings > Shop > Invoice e-mail address.
It is not possible to download the invoice from the EmpikPlace system. If you want to receive a duplicate, please contact our Support Department at support-marketplace@empik.com.
If you receive two invoices - one paid and one to be paid - it means that during the month the balance to be paid during the billing period was less than the cost of the commission, so we were not able to offset the commission. Even if the next billing's balance was sufficient to cover the current and outstanding commission, this was not taken into account as the system is not retroactive.
Settlement system
The standard deadline for transfers is the 15th and last day of the month.
We allow more frequent withdrawals for Vendors with high customer service rates. You can learn more here.
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