Order Acceptance

Order Acceptance

Order acceptance in the e-commerce industry is a key element during order fulfilment because it informs about he confirmation of transactions, reduces the number of errors, builds customer trust and optimizes logistic and sales processes. Thus, it ensures stability and professionalism in online trading activities. 

If you are not integrated and the system does not accept orders automatically, here is how you can check new orders:
  2. email – you will receive an email when a customer places an order if you have not turned off notifications. You will be able to either accept or reject the order in the email.
You can learn more about notifications here. 

The acceptance process should cosist of 4 steps:
  1. Ensure that you have the product in stock before you accept an order.
  2. Accept or reject an order as soon as possible.
  3. Fill in tracking information – you can learn more here.
  4. Confirm shipping – you can learn more here.

How to accept or reject an order?

  2. You can find information on new orders in the "Stay updated" section. If you click on it, you will be taken to EmpikPlace Seller Dashboard, where you can accept or rejectd the order.
  3. Next, click the order ID to go to the order page.
  4. Accept or reject the order – to do this, scroll down to the "Items" section.
  5. Then, click ”Update Order.”


Completing tracking information

Once the order has been accepted, click on "Add tracking information" in the "Shipment" section. Enter the name of the carrier and a tracking number. This will make it easier for the customer to track their order.


Confirming shipping

Confirming that your order has been shipped is the last thing you need to do once you have accepted your order and completed the delivery information.. You can do this by marking it as shipped.



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