Mandatory Completion of Waybills for All Orders

Soon, we will introduce a requirement to enter waybill numbers for every order across all delivery methods available on the EmpikPlace platform.

On February 17, 2025, we will enforce the mandatory completion of waybills for the Delivery to Żabka Pickup Points method.
Then, every two weeks, we will announce the enforcement of this requirement for additional delivery methods.

Why Are We Implementing This?

• Providing waybill numbers for all orders is a market standard that our customers expect.
• By tracking package status in real time via the waybill number, we will be able to anticipate delivery times more accurately, allowing us to settle payments with sellers more quickly.
• Based on shipment status and historical data from a given seller, we will be able to inform customers about the estimated delivery date even before they place an order.

Guidelines

Make sure you are correctly entering waybills today:

✅ If you process orders directly in the Empik panel – before confirming the shipment, enter the waybill in the panel according to this article.
✅ If you use an integration that automatically adds waybill numbers to your account – ensure that:

• The waybill is sent before changing the order status to "Shipped," or
• The integration simultaneously enters the waybill and updates the order status to "Shipped."

To verify this, go to a selected order in the EmpikPlace panel and then, in the upper right corner, select More Actions > History.

Examples of Correctly Processed Orders with Waybills via Integration

✅ Correct Order Processing:

• Entering the waybill before changing the status to "Shipped."
• Entering the waybill simultaneously with the status change to "Shipped."

❌ Incorrect Order Processing:

• Changing the status to "Shipped" first and then entering the waybill.
• Solution: Your integration needs to be adjusted to follow the correct order.

Important Notice

If your integration processes orders incorrectly (e.g., confirming shipment first and sending the waybill afterward), it may stop updating order statuses once this requirement is enforced. This is because the EmpikPlace system will expect the waybill to be entered first.

Make sure to adjust your integration so that it follows the correct sequence.

If you have any questions, feel free to contact our Support Team.