Support Department

Support Department

Support Department

The Support Separtment, also often referred to as Customer Service Centre Technical Support,, is responsible for providing assistance and solving problems that may arise during its operation on the platform.
We pride ourselves with excellent results, which shows that: 
  1. average response time to your messeges is up to 2h, 
  2. an average percent of resolved requests is 60%,
  3. our CSAT* is 92%*. 
*CSAT is a short form of "Customer Satisfaction Score" s a measurement used to quantify the degree to which customers are satisfied with a service or experience on EmpikPlace.

How to report a problem to the Support Department?

You can contact our Support Department through an email: support-marketplace@empik.com.

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