Settlements and invoices on empik.com

Settlements and invoices on empik.com

⏱️You'll read this article in 7 minutes

Learn how the settlement system works at Empik, when settlements occur, and what the different balances in the Seller Panel mean. Understanding this process will help you avoid financial delays and ensure correct settlements with customers and Empik.

How to verify your settlements

After each billing cycle you can check your settlements in the Seller Management Center. Two views are available: 
  1. Simplified Settlement 
    Go to Finances > Settlements. This section includes order revenues, sales costs, and any Empik Premium adjustments.

  2. Detailed Settlement
    Go to Finances > Order List. Here you can download a detailed list of orders and their billings.




    How to check the detailed cost report in Excel
    1. Select the time period you want to review, then click Download list in CSV.

    2. Open a blank Excel sheet and go to the Data tab.
    3. Click Get Data > From File > From Text/CSV and choose the downloaded file.
    4. Replace dots with commas in the Amount column to allow proper calculations in the sheet.
    Step 1: Order Value
    In column G (Type) click the drop-down arrow and select:
    1. delivery cost
    2. sale
    3. returned delivery costs (if applicable)
    4. returned orders (if applicable)
    Click OK.
    Sum the values from column H (Amount).
    This total represents the full order value including returns.

    Step 2: Cash-on-Delivery (COD) Orders
    Do not change anything in column G.
    In column F (Payment type) select Cash on delivery.
    Sum the values from column H. This amount represents all COD orders. You settle these directly with the carrier.

    Step 3: Commission
    In column G (Type) select:
    1. net commission
    2. commission discount (if applicable)
    3. Empik Premium surcharge (if applicable)
    4. net commission refund (if applicable)
    5. commission discount refund (if applicable)
    In column F (Payment type) select both payment types.
    Sum the values in column H. This is the net commission amount. To calculate the full amount, add 23% VAT.

    Step 4: Final Settlement
    From the amount in Step 1 (orders including returns) subtract:
    1. the amount from Step 2 (COD orders)
    2. the amount from Step 3 (commission)
    3. Empik Ads costs (visible in the settlement summary), if any
    The result is your payable balance.

    Alert
    If you notice any inconsistencies, contact the Support Team. In your message, include the settlement number or date and describe the discrepancy.




    How to compare Empik Panel data with Przelewy24 data
    To sell on empik.com, sellers must register an account in Przelewy24 through a dedicated Empik onboarding flow. For full accuracy, compare Empik reports with the data in the Przelewy24 Panel.
    1. In the Seller Management Center, go to Order List.
    2. In the List of orders covered by the billingt section, click Download list in CSV.
    3. After opening the file:
      1. In the Delivery Method column select Przelewy24.
      2. In the Type column select Returned orders.
    4. Now compare this list with the data visible in the Payouts section of the P24 panel.
    Where to find data in the Przelewy24 Panel?


    You can also check individual transactions linked to your account. Go to Transactions > Transaction List.


Your billing cycle - how frequently are your funds transferred to Przelewy24

Standard payouts usually occur twice a month - on the 15th and the last day of the month. If you keep your metrics high, you may be entitled to transfers as frequent as every five days or - if you have the Super Seller badge - even daily.

If you wish to change your payout schedule - contact out Support Team. 

You withdraw funds from the Przelewy24 panel yourself. By default, withdrawals are scheduled after reaching 1000 PLN, but you can change this threshold or switch to a time-based payout model. 

Commissions

Commissions on empik.com can be settled in two ways:
  1. If the commission owed is lower than the payout amount, you receive an invoice marked "Deducted from revenues". No additional payment is necessary.
  2. If the commission owed exceeds the payout amount (e.g., due to many returns, cash-on-delivery orders, or unaccepted orders), you will receive an invoice that must be paid via bank transfer.
Commission is charged based on the total gross amount (product + shipping) and increased by VAT.

NotesEmpik Ads fees work in a similar way. The amount owed to Empik is deducted from your revenues, and if your balance is insufficient, you will receive an invoice payable by bank transfer. Empik Ads fees are settled on the last day of the month.
In case of returns, the rules and timing for commission refunds are defined in the Terms of Use.
Current Commission Grid can be found here. 

Platform fee

The platform fee is a standard element of selling on a marketplace, covering part of the costs related to operating the platform and processing payments.
The fee is charged only when you generate sales. If there are no orders in a given month, the fee will not be charged.
On empik.com, the platform fee amounts to 0.45% of the gross order value (product price + delivery cost).
Example:
For an order with a total value of 100 PLN (90 PLN – product price and 10 PLN – delivery cost), the platform fee is 0.45 PLN.

How is it settled?
The platform fee is settled once a month.
The settlement method is the same as for sales commission:
  1. If you have funds available for payout, the platform fee will be automatically deducted - you do not need to take any action. You will receive an invoice marked “Collected from proceeds.” 
  2. If you do not have funds available for payout (e.g., due to returns or cash-on-delivery orders), you will receive an invoice to be paid via bank transfer. 

Will the fee be charged in case of a return?
The fee is charged for each order.
In selected cases, the fee may be refunded - the rules for possible refunds are described here. In the case of a refund, the method and timing of platform fee reimbursement are specified in the Rules of use.

Where can you find your invoices

Invoices for commissions and ad costs are issued after the end of each month and sent within 4 business days of the following month from: e-faktura@empik.com
Invoices are sent to the email address specified in your Seller Panel (Settings > Store > Email address for invoices and settlements).

The invoice will not be available in the Sellers Panel. If you cannot find them in your inbox or need a duplicate, contact Support Team.
Regardless of your billing cycle, each month you may receive up to two invoices related to commissions and advertising costs:
  1. Invoice settled automatically - if your available funds cover the commission, the invoice is marked as paid.
  2. Invoice requiring bank transfer - issued when your available balance is lower than the commission due.
Even if funds in the next settlement would cover the previous commission, the system does not settle invoices retroactively.
Invoices are always issued collectively after the end of the month and sent within 4 business days. The sender address and settings remain the same as above.

Blocked payments

If your funds are blocked, it is most likely an automatic system protection. The most common reasons are:
  1. Account data changes - editing settlement or contact details triggers a temporary block while the system validates the information.
  2. Overdue payments or poor performance metrics - if you have overdue invoices or quality indicators below the required levels (e.g., late shipments, customer complaints).
Regardless of the cause, contact Support Team to verify the situation and unblock your funds.

Balances available in the Seller Panel

  1. Balance pending – funds for orders that haven't been marked as Received yet. It means the customer hasn't confirmed the order or it's been less than 14 days since shipment. 
  2. Balance payable – it shows the value of all orders marked as Received; this amount will be paid out in the next billing cycle.
  3. Balance paid – funds that have already been settled (via transfer or carrier payment). This amount does not include commissions that were not refunded according to the regulations.
All settlement details, including commission, can be found in the Sellers Management Panel under Finances > Order List. Instructions are available here.

Frequently asked questions

Do I need to have a Polish bank account?
We recommend that you have a Polish bank account as this allows you to avoid exchange transfer fees for transfering money to a foreign account. However, this is not a requirement to start selling on Empik.


If you have a bank account in a country other than Poland, then any money transfer for selling on our Marketplace will be subjected to an additional fee, charged by the payment provider. The fee is €8.


We make two transfers per month for sales on Empik, but for transfers abroad, we recommend setting up one transfer per month, so that you will only be charged once for the currency transfer. Having a Polish Zloty account with a foreign bank, for instance Revolut, does not remove the currency conversion fee.
We hope this article was useful. Your next step: managing orders.

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