How to manage your listings (price, availability, lead time, stock levels)

How to manage your listings (price, availability, lead time, stock levels)

⏱️ You’ll read this article in about 18 minutes

In this guide, you’ll learn how to manage shipping times and logistics classes, set prices and promotions, and resolve the most common listing issues.

Changing the lead time to ship

The shipping lead time is one of the key factors influencing a shopper’s choice.
The shorter it is, the more attractive your offer becomes.

If you're using an integrator (Apilo, Base.com, Enova 365, eSklep, home.pl, IdoSell, Magento, PrestaShop, Shoper, ShopGold, Sky-Shop), change the time there - it will automatically get updated on empik.com.
Update lead time to ship for a single listing
  1. Log in to the Seller Panel.
  2. From the menu on the left, select Price & Stock > Listings.
  3. Find the listing you want to update and click its title.
  4. Modify the Lead time to ship field and save your changes.
Update lead time to ship for multiple listings
  1. Log in to the Seller Panel.
  2. Go to Price & Stock > Listings.
  3. In the top-right corner, click Download inventory file ready for import.
  4. Open the file and clear the contents of column S – Update (do not delete the column header).
  5. Fill in the leadtime-to-ship column with the lead time in business days, e.g.:
    1. 1 = 24h,
    2. 2 = 48h,
    3. 3 = 72h.
  6. Save the file.
  7. Return to the Seller Panel and go to Price & Stock > File imports.
  8. Complete the fields:
    1. Source - upload the edited file.
    2. File content – select Listings.
    3. Import mode – choose Standard.
  9. Upload the file and click Import.

Update lead time to ship via XML or API
Add the following row to your offer feed: <leadtime-to-ship>X</leadtime-to-ship>
Replace X with the lead time in business days, for example:
  1. <leadtime-to-ship>1</leadtime-to-ship> → 24h
  2. <leadtime-to-ship>3</leadtime-to-ship> → 72h

Changing the logistics class

If you're using an integrator (Base.com, Enova 365, Magento, PrestaShop, Shoper, WooCommerce), you can update the logistics class there - the change will automatically sync with empik.com.
Update logistics class for a single listing
  1. Log in to the Seller Panel.
  2. Select Price & Stock > Listings from the menu on the left.
  3. Find the listing and click its title.
  4. Update the Logistics class field and save.
Update the logistics class for multiple listings
  1. Log in to the Seller Panel.
  2. Go to Price & Stock > Listings.
  3. Click Download inventory file ready for import.
  4. Open the file and clear the contents of column S – Update (do not delete the header).
  5. Fill in column M (logistic-class) with the correct value, e.g. 1, 2, 3, etc., and save the file.
  6. Return to Price & Stock > File imports.
  7. Complete the fields:
    1. Source – upload the file.
    2. File content – select Listings.
    3. Import mode – select Standard.
  8. Click Import.

Update logistics class via XML or API

Add the following row to your offer feed: <logistic-class>X</logistic-class>

Replace X with the logistics class number, e.g.:
  1. <logistic-class>1</logistic-class> → small

  1. <logistic-class>2</logistic-class> → medium

A full logistics class breakdown is available in the Seller Panel > Administration > Settings > Fees.

XML/CSV templates for bulk offer upload

If you want to map multiple listings to products on empik.com at once, use our templates:

🔗 XML import template - available here
🔗 CSV import template - available here

Setting prices & comparing them with competitors

Every listing on empik.com must have a set price. You can set it individually or in bulk, and you can also highlight the offer with a promotional price or a MEGAPRICE.
Set a price

 Set a price for a single listing

  1. Log in to the Seller Panel.
  2. Go to Price & Stock > Listings.
  3. Next to the selected listing, click the three dots > Edit price.
  4. Enter the new price and click Save.


Set prices in bulk

Recommended when updating many listings at once.

  1. Log in to the Seller Panel.
  2. Go to Price & Stock > Listings.
  3. Click Download inventory file ready for import.
  4. Open the file and keep only the columns SKU and Price.
  5. Fill in the Price column using the format 29.99 (dot separator, no currency).
  6. Save the file.
  7. Return to Price & Stock > File imports.
  8. Upload the file and select:
    • File content: Offers
    • Import mode: Standard 

Set prices via integration file

If your offers update through XML/CSV or API, manual price changes in the Seller Panel may be overwritten.

To prevent this, edit prices only in your source file.
Setting discount prices
Promotions can make your offers seem more attractive.
  1. Boost sales – lower prices encourage customers to shop.
  2. Stand out from the competition – promotions help your products get noticed.
  3. Attract new customers – discounts appeal to people who haven’t bought from you before.
Set discount for a single offer
  1. Log in to the Seller Panel.
  2. Go to Price & Stock > Listings.
  3. Click the three dots > Edit price.
  4. Set a price in the Discount price field and save.
Set discount for a multiple offers
  1. If your offer updates via XML/API
Add the following row to your offer feed:
<discount-price>X</discount-price>
  1. If your offer does not update automatically:
  1. Log in to the Seller Panel.
  2. Go to Listings.
  3. Download the inventory file.
  4. Clear column R - Update (without deleting the header).
  5. Fill in columns O and P with promotion dates in the format: YYYY-MM-DDTHH:MM (eg.: 2025-07-09T00:30:00)
    selectedImg
  6. Go back to Seller Panel, select Price and stock > File imports.
  7. Fill in the fields:
    1. Source – upload the file
    2. File content – select Offers
    3. Import mode – select Normal
  8. Click Import.

Fixing the “The discount date range is incorrect” error
  1. Go to Price & Stock > Listings.
  2. Download the inventory file.
  3. Filter listings with values in discount-start-date or discount-end-date.
  4. Remove all other listings from the file.
  5. Clear values in:
    1. discount-start-date
    2. discount-end-date
    3. discount-price
  6. Ensure column update-delete is set to update.
  7. Save and import in Standard mode.

MEGACENA

The MEGACENA (great price) badge appears when your price on empik.com is:
  1. lower than competitors, or
  2. no more than 2% higher than the lowest price among selected online competitors
You do not need to set a discounted price - MEGACENA is not a promotion, but a visibility boost.


Compare price with competitors
To check how your prices rank:
  1. Log in to the Reports & Analytics Panel.
  2. Go to Price Analysis > Access price analysis tool.
  3. Personalize the report (date range, specific products, etc.).
  4. Download the Excel file.
  5. Open it to see your ranking versus other Sellers on the same product.
    1. Green - your offer has the best price (position #1 on the product page)
    2. Red - your offer is not the cheapest; the report shows your position and the lowest price available
Notes
The ranking is based on product price + shipping cost combined.

Updating Stock Levels

You can update stock (available quantity) directly in the Seller Panel or via integration.
Updating stock in the Seller Panel

You have two options:

Bulk update

  1. Log in to the Seller Panel.
  2. Go to Price & Stock > Listings.
  3. Download the inventory file.
  4. Keep only SKU and quantity columns.
  5. Enter new quantities and save the file.
  6. Upload it under Price & Stock > File imports using:
    • Content: Listings
    • Mode: Standard

Single update

  1. Go to Price & Stock > Listings.
  2. Use the search bar to find your listing (ensure filter = All, not only active listings).
  3. Enter the new quantity and save.
Updating stock via integration
If you manage your offers using an .xml or .csv file (e.g., via an external system or feed link), make sure to update stock levels directly in that file or integration.

Your integration file regularly syncs data from your e-commerce platform, which means any changes made manually in the Seller Panel may be overwritten and could result in incorrect information being displayed on the platform.

Automatic stock synchronization across multiple stores
If you operate multiple stores on empik.com with the same assortment, you can automate stock syncing - updating quantity in one store updates it in all others.
How it works
  • Listings must have the same offer SKU in every store
  • Select which stores should sync
  • When quantity changes in one store, it updates everywhere
  • All stores must be registered under the same email address

Notes
You can also group stores selectively (e.g., Store 1 + Store 2, Store 3 + Store 4).



Requirements
  • All stores should be linked to the same email address.
  • Identical offer SKU across synced stores.

Enabling synchronization
  1. Log in to the Seller Panel.
  2. Go to Settings > Store > Stock synchronization.
  3. Drag one store onto another - a group will be created.
  4. A confirmation message will appear.

Disabling synchronization
  1. Go to Settings > Store > Stock synchronization.
  2. Drag the store into the dashed area.
  3. Sync will be disabled.
Important notes
  • Only stock levels sync - not price, description, etc.
  • An order reduces stock in all synced stores.
  • Alerts trigger separately for each listing.
  • Deleting a listing in one store does not delete it in others - only the stock updates.

Active vs inactive listings

Sometimes an offer may become inactive e.g., if the stock level has dropped to zero. You can check which of your offers are currently active.

How to check listing status

  1. Log in to the Seller Panel.
  2. Go to Price & Stock > Listings.
  3. Set filter: Listing > Active listings > No and refresh.
  4. You will see a list of all inactive offers, with the option to open each one and review the details, including the reason for inactivity.
  5. If you want to check all offers, select Download ‘ready to import’ inventory file. The downloaded file will include a list of all inactive offers along with the explanation of why they are inactive
    selectedImg

What to do if you don’t know how to resolve the reason for an inactive offer

The most common reason an offer becomes inactive is out-of-stock inventory.

If the reason listed in the Seller Panel is unclear or you’re unable to fix it, please contact the Support Team.

Incorrect product mapping

When uploading a file, sometimes a listing might get incorrectly linked to a product in the Empik database. In case this happens:
  1. Set the stock level of the offer to zero.
  2. Then delete the offer in the Seller Panel.

How to delete offers

You have three options:
  1. Delete via your integration platform 
    If you use an external integrator, you must remove the offer directly in the integrator’s panel. Any changes made in the Seller Panel may be overwritten, so follow the instructions provided by your integration provider.
  2. Delete a single offer in the Seller Panel
  3. Delete multiple offers at once (bulk removal)
Delete a single offer
  1. Log in to the Seller Panel.
  2. Go to Price & Stock > Listings.
  3. Find the offer you wish to delete and click its title.
  4. Set Quantity = 0 and save.
  5. Select the listing and click Delete selected offers.
Delete several offers

AlertWarning: This will reset and delete all uploaded listings. If you want to delete only selected ones - use manual deletion instead.
  1. Log in to the Seller Panel.
  2. Go to Price & Stock > File imports.
  3. Download the template file: Listings > Excel template.
  4. Open the file:
    1. To delete all offers- remove all rows, leaving only column headers.
    2. To delete selected offers- remove only chosen rows
  5. Return to Price & Stock > File imports.
  6. Complete the import fields:
    1. Source – upload the file.
    2. File content – Listings.
    3. Import mode – Delete & replace.
  7. Click Import.
We hope this guide was helpful. Next step: Order processing


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