How to manage your product catalog (adding, editing, linking to the Empik catalog)

How to manage your product catalog (adding, editing, linking to the Empik catalog)

⏱️You'll read this article in about 12 minutes

Where to find Product ID?

Each product on empik.com has a unique number called Product SKU or Product ID.
To check the ID of a single product, go to its product or offer page.
To check IDs for multiple products at once:
  1. Log in to the Seller Panel.
  2. From the menu, select Price & Stock > Offers.
  3. In the top-right corner above the offers, click Export CSV to download the file.
  4. Open a blank Excel file:
    1. Go to Data > From File > From Text/CSV
    2. Select the downloaded CSV file.
  5. Change the File Origin to 65001: Unicode (UTF-8).
  6. Click on Load data. 
  7. Product ID will be shown in Column B.

What's product catalog manager and where can you find it?

It’s the central hub for managing your products. You can access it in the Seller Panel under Catalog Manager.
  1. My Catalog: Contains all the products you’ve added to the system.
  2. Marketplace Catalog: Shows all products that are already published or have been rejected on Empik Marketplace.
  3. All: Displays all products you’ve created.

Learn more about the Catalog Manager Panel

Here you'll find everything you need to know about Catalog Manager. 
Search and filter results
If you want to quickly find To quickly find a product, you can search by
  1. Title – enter the product name.
  2. ID – search by catalog number (e.g., EAN).
  3. Variant Group Code – search by variant code (currently unavailable).
You can also use filters. They allow you to display products based on status, brand, category, and more. You can apply multiple filters at once to narrow down your results. Filters can help you:
  1. Skip inactive products.
  2. Discover new sales opportunities.
  3. Find products ready for offer activation.
How to filter by rejection status:
  1. In the Filter by section, click on Product Status.
  2. In the product list, hover over the Rejected field.
  3. From the dropdown, select the reason(s) you want to use as a filter.
How to check which products have offers attached
How to check which products have offers and which don’t:

  1. In the My Catalog tab, use the Linked Offers filter to see which products already have offers attached.

  1. In the Marketplace Catalog tab, use the Catalog Cover filter to identify products with or without offers.
Import products
Click Import Products to go to the File Import page and upload your product data.
Conditions
If this section is empty, it means there's no offer linked to a product.

Quantity
Here you’ll see the stock status.
  1. Single offer: shows the number of products available in stock (e.g., 1000 of 5000).
  2. Multiple offers: shows the number of offers that have available stock (e.g., 3 of 5)
Unit price
  1. If there's more than one offer: you'll see the highest and lowest price out of all the listed offers.
  2. If a producy already exists in a catalog but there's no offer attached: you'll see a Add an offer button. 
Product status
  1. Invalid data – product data is not compliant with the Marketplace operator's requirements. 
  2. Pending – your product has been accepted and is awaiting synchronization with the Marketplace system.
  3. Rejected – product is inactive on the Marketplace; you can see the rejection reason by moving your mouse on the question mark.
  4. Publishing error - internal issue. Contact our Support Team and describe the issue. 
  5. Changes required - product data has mistakes that need fixing. 
  6. Published – your product has been integrated with operator's system and available for publication.

How does your data enrich empik.com?

empik.com catalog contains information provided by many Sellers. If you add a product that already exists in the catalog:
  1. your input can fill in missing information on the product page,
  2. our specialist will determine which information will end up on empik.com, so that the product page will be attractive and detailed. 

How to check if your data is a part of the product page?

To verify if your data is used on the main product page (and on empik.com), look for the following icon:

It can be found next to pictures and information. 

Adding Dictionary Values

If you are adding or editing a product and cannot find the value you need in a dropdown field, please contact the Support Team. They will add the missing value so you can use it.

In your message, include the product’s EAN, the missing value, and the field to which it should be assigned. You will receive a confirmation from the Support Team after the value is successfuly added. 

Errors and issues with import

Each product and offer import should be thoroughly checked in the Seller Panel.
Importing products
  1. Log in to Seller Panel and go to Catalog > Product imports. 
  2. Find the import you're looking for and click: See details > Unmapped products report.
  3. Go through all the errors and fix them. 
  4. Reupload the import file.
Importing offers
  1. Log in to the Seller Panel and go to Price & stock > File imports > Track Product Imports/Track Offer Imports.
    1. Correctly imported file will be marked with the colour green.

    2. Incorrectly imported file will be marked with a colour red.

  2. Each incorrect import has a report, which specifies what errors have prevented a file import. If there are errors in your import file - download the report and open it on your computer. 
  3. Open the file. Information concerning errors will be visible in the last column called ”Errors.”
  4. Delete correct rows and leave only rows containing errors. Correct them according to the provided error information.
  5. Save file and reupload it- go to Price & stock > File imports:
    1. Upload it in the Source field,
    2. Specify the file content,
    3. Select the Standard import mode,
    4. Validate the import.
Notes
Do not take the "Pending Offers" tab into consideration as information in this tab may be obsolete due to data migration.

The most common error reports when it comes to FTP/HTTP offer imports are available here.
The most common error reports when it comes to product imports are available here.
The most common error reports when it comes to offer imports are available here.

Manage commercial information about a product

On empik.com, each product page includes a BuyBox - the area where customers see the preferred offer from a selected seller.
How is the preferred Seller for the BuyBox chosen?
According to the Terms of Use of the empik.com platform (for Sellers):
  1. The order in which sellers are displayed on product pages is determined by Empik’s algorithm.
  2. The algorithm may promote offers sold directly by Empik S.A.
  3. The selection also takes into account additional evaluation criteria, applied equally to all sellers (including Empik itself).
The final result of this algorithm is shown to customers in the product’s BuyBox.
We hope this article was helpful. Next stop - add offers.

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