Getting Started with Selling on empik.com
Mandatory completion of tracking for all orders
Mandatory Completion of Waybills for All Orders Soon, we will introduce a requirement to enter waybill numbers for every order across all delivery methods available on the EmpikPlace platform. On February 17, 2025, we will enforce the mandatory ...
Registration with the payment provider Przelewy24
Our current payment providor, DotPay, is integrating with another payment providor, Przelewy24 (P24), which causes the imminent discountinuation of DotPay services. Consequently, all transactions will soon be processed via Przelewy24. Each seller on ...
Shop ID
The shop ID is an individual number that has been assigned to your shop. It is worth knowing it because it is the main identifier used in communication with EmpikPlace – it allows us to speed up processing your requests. There are two ways to check ...
How to Change Shipping Time?
Lead time to ship is one of the key elements for a customer when it comes to a purchasing decision. The faster lead time to ship is, the more attractive your offer is in comparison to the competition. There are three methods of changing the shipping ...
How to Change a Logistic Class?
There are three methods to change a logistic class: individually, in group, by XML format file or API. Changing a logistic class individually Log in to EmpikPlace Seller Dashboard. Select Price and stock > Offers in the menu on the left side. Find ...
How to Set a Shipping Method - Carry-in-delivery
When setting up shipping in the EmpikPlace Seller Dashboard, pay attention to all shipping methods you can offer. One of them is a courier with a delivery and assembly service. Remember that additional services require signing an additional agreement ...
Codes for Shipping Options and Carriers
Shipping options: Title Code KURIER COURIER Paczkomaty InPost PACKSTATION Pocztex POST Poczta Polska - odbiór w punkcie POST_OFFICE Kurier - płatność za pobraniem COURIER_POD Paczkomaty InPost - płatność za pobraniem PACKSTATION_POD Pocztex - ...
Vacation mode – Temporary Closure of the Store
EmpikPlace allows you to temporarily close your store, which will make your offer unavailable to customers. This function may be helpful in situations like: inventory, holidays, lack of stock, emergency. To close your store: Log in to EmpikPlace ...
First Log In
After filling the registration form and passing the verification process, you will get a welcoming email. Welcoming email After receiving the welcoming emails, set up a password that will be used for all other panels available on EmpikPlace. Remember ...
Password Reset
Each seller is able to reset a password to the Sellers dashboard in order to create a new password allowing them to access the platform To do this: Go to EmpikPlace Seller Dashboard. Use an email address that you used to sign up on EmpikPlace and ...
Completing Company's Information
Log in to Seller Management Centre. You can find the "Hello" section in the top righ corner – it will guide you through the configuration process of your store in three simple steps. You will ready to start selling after you complete these steps. ...
Contact and Bank Account Details
In EmpikPlace Seller Dashboard, you will find data which has been derived from the registration form automatically in tabs Settings > Shop > Contact Detail/Bank Account Details. Verify the accuracy of information and make sure that the email address ...
Shipping Configuration
Log in to Seller Management Centre. In the top right corner, you will find a section that will guide you through the configuration process of your store on EmpikPlace in three steps. After you set them up, you will be ready to sell on our ...
Free Shipping
You can set up the following the functions below on EmpikPlace: free shipping on all products, minimum amount for free shipping. Log in to EmpikPlace Seller Dashboard, and in the menu select: Setting > Shop > Shipping Options. FREE SHIPPING for all ...
Setting and Managing Users
Each person whose registration application for EmpikPlace was approved gets a status of an administrator automatically, which allows them to log in into EmpikPlace Seller Dashboard. Your store's account can be managed by multiple persons – you can ...
Notification Preferences Management
We have many automatic notifications on EmpikPlace that are send to the sellers when an action is completed. You can manage notifications on your own according to your preferences. All emails are send to an email address provided in the "Contact ...